About Jackie Cuyvers


If you’re interested in Social Intelligence, and Social Media Listening in particular, you’ve come to the right place – as that’s what I like to talk about. 

Feel free to peruse my blog posts on social listening and social media intelligence. If you are looking for resources like a list of the top social listening platforms, tools or other guides – you should proceed directly to my Resources page.

If you’d like to be kept up to date on news, whitepapers, and guides that I publish – be sure to sign up for my newsletter. (just over there to the side —>>>>)

I help organizations answer key business questions and develop new strategies for success through listening to conversation online.

I am a Social Intelligence Professional, with over 10+ years of experience in Digital Marketing and Social Media Strategy, Engagement and Analysis. I live in London UK and have lived and worked in London, Chicago, Washington DC and work on global Social Intelligence projects.

I believe that Social Media Intelligence, provide limitless opportunities for organizations to become more client focused and successful. Powered by Social Media Listening & Social Media Analytics, Social Intelligence enhances an organization’s understanding of their stakeholders and customers – allowing them to become more customer centric, delivering a better customer experience, addressing unmet needs or messaging and overall strengthening the relationship between the company and customer leading to measurable success.

I lead teams in:

  • Identify key business problems that can be informed by social media insights.
  • Develop strategy and execute social listening projects with our clients to answer or validate key business questions.
  • Manage social listening teams to develop actionable insights, extend market research and measure campaign effectiveness – to deliver impact to clients.

I have experience in:

  • Developing and managing a global Social Media Listening strategy, approach, frameworks and team
  • Creating a system, frameworks and process to develop Best Practices in Social Listening
  • Hiring, training and managing a distributed team of multilingual Social Media Analysts
  • Publish & share thought leadership on Social Intelligence and Social Media Listening

I lead teams to design and deliver advanced social media analytics insights and solutions across a range of clients including global Pharmaceutical clients, High-Tech, Energy & Utilities, and Consumer Goods & Services.

I’m a connector online and off – and love to engage with people and communities based on shared passion and purpose. I share my newest discoveries, favorite apps, infographics and digital marketing insights with others via social media and the blogosphere – so be sure to connect with me via Twitter.

Specialties: Social Media Intelligence, Social Listening, Social Media Measurement, Social Media Analytics, Social Media Strategy, Online Community Building and Community Management, Digital Strategy, Digital Channel Selection,

Connect with me via Linkedin

Tweet me at @jackiecuyvers

If you too are a Social Insights Professional, please join me on this LinkedIn Group, Social Intelligentsia

If you are interested in learning more about Social Listening Software or Best Practices on Social Listening, please visit my Social Intelligence Resources page.